How to Manage Your Reseller Accounts
The panel Manage Accounts is accessible from the Control Panel menu in the Admin of your reseller portal.
The Sites view will show a list of all websites accounts hosted under your reseller private label, together with short details about each account: creation date, login date, last upgrade applied, expiration date for the upgrade, storage used, and a number of account management options. These options are listed under the Actions column.
Legend of option icons:
- Activate an account. This icon will let you change a trial account to an active account.
This icon is green if the account is active, and is faded if assigned to a trial package or expired. You will be billed for all accounts wish have a green icon.
How to activate an account:
- To activate an account you will need to select [New Subscription] and select [ALL] in the drop down box. This activates the account with all features and will never expire.
Here you may apply the following changes:
1. Update account information
: You may edit the login name
, reset the password
, update the site name or email
. If you have additional field for phone in your sign up wizard, you can view the data in the Phone field
2. Design changes
: in the Select Design UI
dropdown menu you can select: dropdown (classic)
is the old switch design interface represented by dropdowns, Thumbnails
is the latest design switch interface. If you wish to restrict the design usage to the currently selected design only, choose Disabled
and your customer would not be able to access the design switch interface.
3. Comments, referrers, tags
: in the bottom section of the popup you may enter internal notes in the Comments
box, may see the referrer URL
for this account, as well as the paid tag
(if tags have been enabled for your trial accounts).
4. With the Site Utilities
you may perform a number of actions, such as publishing and suspending
an account. If you suspend an account, you limit the access to the admin of the site. Each attempt to log into the site admin will take the site owner to a page you specified (this might be a page explaining why the access to the site was banned). You may clean the account's cache
and remove any files
that exceed the site storage. The option for recalculating the used storage
is now available for resellers, too.
The options for publishing the site and purging the cache are used just for very specific operations. Please, do not use them unless explicitly instructed by a representatives.
- Enter Site.
Clicking this icon will log you in the Admin of this site. Have in mind you will be logged out from the Admin of your reseller portal.
- Delete Site. Whenever a site is deleted, an email is automatically sent to the reseller to stop the billing on it.